FAQ's
ORDERING

What size should I buy?

Our gear and apparel fit true to size. But if you're in between sizes, we recommend sizing up.

What payment methods can I use?

You can pay using any of the major payment methods, including paying with Visa, Mastercard, PayPal, American Express, and Discover.

Can I cancel my order?

If the order has not started production yet, we can cancel the order without causing any losses to you.If the order has already started production, unfortunately, we will not be able to modify or cancel your order.

SHIPPING

Is free shipping offered?

As it is an international transportation, you need to solve the transportation costs on your own. If you have your own transportation channel, we can provide good services for connecting goods. If you do not have your own transportation channel, we can help you choose the best transportation method.

Do you ship worldwide?

Yes, we ship worldwide. Please allow 10-15 days for arrival if your package is being shipped internationally. Sometimes, it can take longer depending on which country your order is being shipped to.

When will my order be processed?

You can expect your order to be processed and packaged within 1-3 business days. During the sale season, it may take longer for your order to be processed and packaged. In either case, you can expect to be notified via email and/or text.

When will I receive my order?

If you choose USPS Ground Advantage shipping, you can expect to receive your order in 3-7 business days. If you have selected USPS Priority shipping, you can expect to receive your order in 2-3 business days. Note: Weekends and holidays do not count as business days.

How can I track my order?

Once your order has been processed and shipped, you will receive a USPS tracking number and a link to tracking your order via email and/or text.

Where is my order being shipped from?

All goods are shipped from our location in Shenzhen, China.

Where is my order being shipped from?

All goods are shipped from our location in Shenzhen, China.

GENERAL

How can I contact customer support?

You can contact us via email at sales@zmartechome.com

CONTACT US
  • E-mail: sales@zmartechome.com
Shenzhen YY Technology Co., Ltd